Onboarding that runs itself. While you sleep.
Every customer gets the same polished intro — no live calendar Tetris, no 3pm-on-Friday session staffed by a tired CSM.
Why live onboarding breaks as you scale
- Every new customer waits a week for the next scheduled session — they hit 'active' at the worst time.
- Your CSM runs the same deck 40 times a month. Quality drifts. Questions repeat.
- When it's a 1:1 screen-share, nothing gets recorded, nothing gets reused, and the attendee has no replay link.
- Global customers = weird hours or a delay until the next regional slot.
Just-in-time sessions
Attendee registers → webinar starts 15 min later. It feels live. It runs itself. You don't staff it.
Every question, captured
Real AI chat answers during the webinar and flags anything complex to your inbox. No repeat questions, no 'sorry, we missed that one'.
Personalised follow-ups
Every attendee gets an email tailored to how far they watched and which interactions they responded to.
Acme SaaS cut their onboarding backlog from 5 days to 15 minutes.
Previously, customers who signed up on Friday waited until Tuesday's 2pm cohort. Now they hit 'Activate' and a branded session starts 15 minutes later — same presentation, same quality, fully attributed, with a replay link they can share with their team.
Common questions
- Can we have different onboarding flows for different tiers?
- Yes — create one webinar per plan (Starter / Growth / Scale) and link the right one from each tier's welcome email.
- What if someone watches half and drops off?
- They get a replay link straight after. When they come back, the player picks up exactly where they left off.
- Can my CSM jump in live?
- For onboarding, usually no — the whole point is it runs unstaffed. But if a chat flag needs a human, your team sees it in the inbox in real time.
Other use cases
Your best onboarding session. Running forever.
Record it once this week. Hand the link to marketing. Never schedule another 1:1 intro call again.
Start your free trial →